The National Disability Insurance Scheme (NDIS) is designed to support Australians with disabilities to live independently and achieve their goals. Every participant has the right to feel safe, respected, and supported. If at any time you feel that your rights or expectations have not been met, you have the right to make a complaint.
Whether your concern is about the quality of services, how you were treated, or something you feel wasn’t handled fairly — speaking up can lead to positive change. Here's a step-by-step guide on how to raise your concerns through the NDIS.
If you feel safe and comfortable, the first step is to talk directly to your NDIS provider. They might not be aware there is an issue, and many complaints can be resolved quickly with open communication.
Many providers have internal complaint procedures to support participants in resolving concerns respectfully and professionally.
You’ll be kept informed throughout the process, and your privacy will be respected at all times.
Making a complaint will not affect your NDIS plan or your services. The NDIS Commission treats every complaint seriously and ensures that all participants are protected from retaliation or unfair treatment as a result of speaking up.
If you're receiving services from a provider and fear reprisal, you can also ask for your complaint to be anonymous.
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